By using this website, "we," "our," and "us" refer to www.urgentvisatovietnam.com (UrgentVisaToVietnam). Please read these Terms of Use before proceeding.
When you access UrgentVisaToVietnam, submit your application(s), or provide any documents to us, you agree to these Terms of Use and commit to complying with them, as well as any relevant laws and regulations. If you disagree with any of the terms or are dissatisfied with the site, please contact us right away. Failing to adhere to these Terms & Conditions could result in legal action or the suspension or termination of your access to the site without notice. UrgentVisaToVietnam reserves the right to update these Terms & Conditions at any time without prior notice.
Processing time refers to the period it takes to arrange your visa approval letter and send it to your registered email. The processing time provided by UrgentVisaToVietnam follows the guidelines set by the Vietnam Immigration Department (the agency that handles your Vietnam visa application and issues the visa). The available processing hours are 8:30 am – 10:30 am and 1:30 pm – 3:00 pm (GMT+7), excluding Saturdays, Sundays, and national holidays. Under normal circumstances, it takes 3 working days (normal processing) or 1 working day (urgent processing), starting immediately if your application and payment are received within the stated hours. If submitted outside these times, processing will begin on the next working day.
In some cases, additional documents or confirmations may be required, which could extend the processing time. We will notify you by email if this occurs.
Please note that the Vietnam Immigration Department may delay or deny the visa without explanation. UrgentVisaToVietnam is not responsible for any delays, cancellations, or financial losses resulting from denial or delay in processing. No service fees, embassy fees, courier fees, or shipping charges will be refunded in the event of a delay or denial.
You agree to pay all fees related to your Vietnam visa, including the service fee and stamping fee.
The service fee is paid directly to us for handling the process between you and the Vietnam Immigration Department. This includes submitting your visa application and ensuring your visa is delivered to your email within the guaranteed timeframe. Please note that any additional charges from your bank, regardless of the payment method, are your responsibility. Your payment is only considered successful once you receive a “Notification of Successful Payment” email from us. We are not liable for any issues caused by unsuccessful payments.
The stamping fee (only for Visa on Arrival) is paid in cash (USD is preferred) at the Airport Immigration Counter to have your visa stamped into your passport. We are not responsible for any discrepancies due to exchange rate differences when paying in other currencies.
Additionally, you are responsible for any extra fees if you wish to modify or correct any personal information on the visa issued by the Vietnam Immigration Department.
UrgentVisaToVietnam reserves the right to refuse to process your visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or exceptional circumstances. In such cases, you will receive a full refund.
Refund Policy: If you wish to cancel a service before we receive your information or before payment is made, you can do so without any penalties by notifying us via email. You will receive a full refund of any fees paid for that service. However, if you cancel after payment and your visa status changes to "processing," and your visa application has already been submitted to the Immigration Department, no refund will be issued, and the service will be completed.
Once your visa is approved by the Vietnam Immigration Department and delivered to your email, no refund will be provided.
No cancellations or refunds will be made if you choose not to accept a visa with incorrect details caused by your errors. We strongly recommend reviewing your visa confirmation letter against your passport and personal details before departure.
If your application is declined, all fees will be refunded. Depending on your card issuer, the refund process may take 5-7 working days.
No Fee Charged for Vietnam Visa Request:
If you cancel your service(s) before making the payment, no fee will be charged, even if you do not inform us.
No Refund Will Be Made if You Cannot Receive the Service(s) Due to:
Full Refund Will Be Issued if You Cannot Receive the Service(s) Due to Our Fault in the Following Cases:
UrgentVisaToVietnam cannot guarantee that all confirmations and notifications will be successfully delivered to your email due to potential email delivery issues (e.g., email errors or failures). If you have not received your visa at least 2 days before your arrival date, you agree to contact our Support Team. We will not be responsible for any loss or damage resulting from undelivered emails, and no refund requests will be accepted in such cases.
Applicants are responsible for verifying the accuracy of the information on their visa. If there are any mistakes, applicants must contact us immediately for corrections. If the error is on our part, we will process the visa at no additional cost. However, if the error is due to the applicant, they will need to pay the full fee for a new visa. The new visa process will take 3 working days, so we strongly recommend checking the visa details carefully before your trip.
Please review our Privacy Statement, which is also part of this agreement and governs your use of this site.
Communications: By using this site and our services, you permit UrgentVisaToVietnam to contact you via email or phone for any purpose, including sending marketing and promotional materials.
This agreement, along with the Privacy Statement, forms the complete understanding between you and UrgentVisaToVietnam, replacing any prior agreements, statements, or representations. Not enforcing any provision of this Agreement does not waive the right to enforce it in the future. Any waiver, amendment, or modification by you will not be valid unless it is in writing and signed by both parties. This agreement is governed by the laws of Vietnam.
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